Code of Ethics and Practice

Last Updated: September 2019


  1. Our Code of Ethics and Practice is states what our standard of ethics is and how we intend to maintain it in relation to how we interact with our clients, suppliers and visitors.

  2. To inform clients of what they can expect from us and what we expect from them.

  3. To cover how we maintain confidentiality and security of personal data.

  4. To ensure our clients feel they can make a complaint if they are not satisfied.


Our Relationship with you

  1. We will treat you with respect at all times.

  2. Any questions will be used solely to inform your treatment with us.

  3. Our relationship with you will be professional and will not be permitted to become familiar or informal in nature.

  4. We will not offer any services that we are not trained, qualified and insured for.

  5. We will not offer medical advice or prescribe any medication.

  6. We will refer to you a medical professional if additional support is needed or you require treatments that are outside our scope.



  1. We will ensure that we have Professional Indemnity and Liability Insurance in place that covers all the services that we offer.

  2. A copy of our insurance is available on request.


First Aid

  1. We will ensure that we keep our First Aid Training up to date and that our First Aid Box is stocked at all times.

  2. A copy of our First Aid Certificate is available on request.


Qualified to Practice

  1. We will ensure that our training, skills and knowledge are maintained through reading, attendance at training events and other development opportunities.

  2. Certificates for services we offer are available for viewing.


Agreeing the Service

  1. The service will be fully explained to you with an opportunity to ask any questions.

  2. A consultation will take place that will look at your contact details, medical history, and reasons for your visit.

  3. You have the right to request changes to the treatment; such as if you do not want an area to be massaged or the treatment to focus more on one area.

  4. Contra-indications may result in the adaptions to the treatment, postponement or cancellation without redress.  This is for your and our safety. We may refer you to a medical practitioner in this instance so you can be assessed medically.

  5. Treatment will only commence once both you and we have signed the consent form.

  6. Each time you attend a treatment you will be required to sign a new consent form. This is because your personal circumstances can change between appointments.

  7. You will also receive a copy of our “After Care” information sheet and “About the Treatment” information sheet that also includes links to our “Code of Ethics and Practice” and “Data Protection Policy”.


Your Appointment

  1. We will aim to inform you if there is a cancellation of your appointment at least 24 hours in advance and offer you an alternative appointment.  There may be occasions when we are unable to fulfil this obligation, in this instance we will:

    1. Offer you 10% off your next appointment; if you were going to pay at the appointment.

    2. Offer you full refund or a refund of 10%; if you paid in advance.

    3. Offer you a refund of 10% of the standalone price as advertised at the time of your appointment; if the appointment was part of a payment plan.

  2. You are required to provide six hours notice if you wish to cancel your appointment. If you fail to arrive for your appointment or cancel with less than six hours notice on more than two occasions, you will be charged in full for the latest missed appointment (from the third missed appointment).

    1. If you are on a payment plan you will be considered to have used one of your prepaid appointments.

  3. If you are more than 15 minutes late, we will consider your appointment to have been cancelled as per point 2 above.


Our Service

  1. We will provide our services in our studio unless agreed otherwise.

  2. We will keep our premises  clean, hygienic and uncluttered.

  3. If we visit your venue, a risk assessment will be carried out before the treatment commences. If the Risk Assessment raises any concerns relating to hygiene, cleanliness or safety risks such as trip hazards or sharp objects, these will need to be addressed before the treatment can commence, otherwise we reserve the right to cancel your appointment without redress.


Environmental Practice

  1. We will continuously strive to reduce our impact on the environment.

  2. We will work to ensure our products are either recyclable or biodegradable as far as possible.

  3. We will work with our suppliers to reduce the amount of packaging and reliance on plastics.


Confidentiality and Records Management

  1. Our relationship with you will be treated confidentially.

  2. Your identity and records will not be disclosed to any other person or organisation without your prior consent;

    1. There is an exception to this in the event that we believe you are a possible risk to yourself or others we are legally bound to inform a medical professional.

  3. We will keep your record for seven years or until you are 25, which ever is longest, in accordance with the Reiki Federation requirements.

  4. More detailed information is available in our “Date Protection Policy”.